The Delivery Area
FREE DELIVERY AREA FOR THE FOLLOWING PRODUCTS ONLY* 3/1/21
Chain link and wood products are only available within the delivery area.
Illusions, and Grand Illusions Vinyl Fence and Deck Railings, Woodbond Vinyl Fence and Deck Railings, Eastern White Cedar, Eastern Ornamental Aluminum, Eastern Deer Fence, System21 Chain Link Fence, Guard Rail and Locust or Cedar Post and Rail Fence. Deliveries of these materials outside this area will be shipped via common carrier with a freight, residential delivery** and lift gate charge**. Smaller items and or quantities may be sent by way of UPS with a charge to the customer*.
We’ve been doing ‘contactless delivery’ since before it was even a thing!
We are NOT the guys from New Jersey!
**Customers within the delivery area must add sales tax.
*Other products on this site are eligible for free freight based on location and minimum order unless noted as ‘UPS included’.
**Deliveries to commercial locations with the ability to unload a trailer (IE: dock and/or forklift) may be excluded from these fees.
DELIVERY POLICY
Deliveries are made Monday through Friday only – drivers do not accept payment. A two hour window is provided the afternoon before the delivery but that time frame can and often does change due to traffic conditions. Vehicles are equipped with GPS Tracking and are monitored for progress – notification will be made of variations outside the original two hour estimated arrival time. Illusions gates feature ‘welded corners’ and are considered to be “the best in the business”. Please take the time to check both sides of all corners and vinyl ‘welds’. Damaged gates should be refused at time of delivery for replacement at the earliest possible convenience. Absolutely no claims for damaged gates or other items will be honored after delivery is complete. All sales are final – no returns of unopened or unused material will be accepted. Orders that are refused at the time of delivery or canceled on the date of delivery are subject to a 20% restock fee. Custom ordered material must be paid for in advance and can not be canceled once it is in production.
The driver has sole discretion as to placement of the product on site.
Material shipped by common carrier must inspected prior to acceptance of delivery and damage claims made immediately. Claims of damage not noted on the bill of lading can not be honored.
Due to the limitations of the mapping software, delivery boundaries may not be exact. Please ask for free delivery verification.
Absolutely no deliveries in the New York City Borough of Manhattan!
Click here to see the delivery area in a larger interactive Google Map
Orders are loaded at night and the trucks often leave the yard as early as 2 am. Your fence will arrive on a tractor trailer with a Moffett (piggy back forklift) for placement within reason on the site. The drivers are experienced professionals and have the right to refuse setting the material in a location determined to be unsafe for him or her, the machinery or where travel to/from may cause damage to the property.
